Customer Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Time Guarantee

  • We offer a 60 min response guarantee for each support ticket or e–mail that you send to the customer support team. We’ll quickly reply to all standard questions and forward right away the issue to our sysadmins in case any additional assistance is needed. If you make use of our Administration Services package, we’ll carry out any of the included server management services at a time that has been discussed with you beforehand.

  • Top quality support service
  • A First–Rate Help Desk Support Service

  • We’ll be online for you 24x7 to respond to any enquiries that you may have pertaining to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need help handling server admin tasks, you can take a glance at our Administration Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package includes our charge–free Web Hosting Control Panel, which boasts an elaborate knowledge base plus a group of how–to video tutorials. Whenever you require assistance with the Web Hosting Control Panel, just click the Videos or Help buttons in the top right corner.