Despite the fact that this isn't the most importantaspect in order to recognize a trustworthy shared web hosting company from a bad one and a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you are not working with a one-person firm and that you will be able to get in touch with somebody every time you need support. The phone support for hosting services may vary from basic to dedicated, so the problems that can be resolved through a phone call differ depending on the specific supplier. In most cases, these matters are simpler and feature billing or first level technical issues as more difficult issues generally need a support ticket where both you and the administrators can track what's going on with a specific situation. Nevertheless, the option to call your service provider can save you considerable time and efforts for the countless small things which will eventually appear at the time you manage your web hosting account.

Phone Support in Shared Web Hosting

In case you decide to get one of our Linux shared web hosting packages, you can talk with our support team via phone for 14 hrs a day. We will help you select the proper package for your web sites as we think that it's better to discuss such matters with a live person. In case you already own an account, we will help you with all your sales/billing questions as well as general issues, even with some tech problems that don't require a long time or escalation to a system administrator because it will be more appropriate to open a ticket for time-consuming matters so as to have the entire correspondence in a single place. We have phone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server packages that we supply. Whether you want to know more about the plans, you have some billing issue or some general problem, you can give us a call. Though some more complex issues may require a support ticket to give some time to our tech support crew to investigate, we are able to assist you with a number of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the USA, Great Britain and Australia, we have local telephone lines in these countries as well. In case you are in another country, we also have a global number where you can get in touch with us.