In case you have a website, a problem might always surface and it doesn’t necessarily have to be related to the web hosting service. For example, something may go wrong when you update an application or some critical content might be edited or deleted accidentally. Whatever the essence of the problem might be, you’ll need to touch base with the respective support team and request them to retrieve a backup or to help you troubleshoot the problem that you are confronting. How timely they’ll do that will determine the length of time that your websites will be offline. For given websites such as community portals or shopping portals, a continual unavailability often equals lost visitors and money. Therefore, it is crucial to use the services of a company that offers not only a good help desk support service, but also a fast one.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting packages feature a one-hour response guarantee, which suggests that no matter what inquiry or obstacle you might have, we will always be there to assist you. In fact, it rarely takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both technical and sales matters. Our support engineers are available 24-7, even on weekends and public holidays, which suggests that you’ll receive quick support at all times. We understand exactly how precious time can be, so by the time we respond to your email or support ticket, we’ll have probed into the matter and, in case we haven’t resolved it, we will supply you with more details on what you need to do on your end, if the circumstances demand it. With our support service, you can be sure that there will be somebody to assist you immediately, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we are aware of precisely how vital it is to get quick support, we promise that you will never need to wait around for more than sixty minutes to receive a response to any support ticket that you submit from your semi-dedicated server Control Panel. In reality, you’ll rarely need to wait for more than 20-30 minutes and this applies to any issue no matter what its nature is – technical, billing or general. In addition, our customer and technical support staff is available to you day and night, so even in case you open a ticket during national holidays, you will invariably obtain an instant reply, which will include the answer to a question, the solution to a problem or the info necessary to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never have to spend an entire day waiting around for a response like you would with a lot of other hosting providers.