A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It is an efficient method to get some information about the hosting services or get some problem resolved as you are talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of mistakes at the time you exchange information such as usernames or domain names, the faster response time because the communication is live plus the fact that you don't have to stay on the chat constantly - you can do another thing while the representative examines the issue in question. Also, you're able to become a part of a live chat room from any kind of computer that is connected to the web, avoiding the telephone costs that you'll have to pay in case you're calling to a different country.

Live Chat Support in Shared Web Hosting

As a part of the support services that we supply for all of our Linux shared web hosting packages, we have live chat support that is available 24x7, even on holidays. You're able to get in touch with us no matter if you already own an account or not, because we can assist you with pretty much anything, ranging from providing you with general info on our services in case you are not our client yet and you are thinking about ordering one of our packages, to assisting you with installing an email account in an e-mail client. A part of the issues are more technical and time-consuming, therefore you will need to employ the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is accessible every day, even on weekends and holidays. It is the best way to learn more information about our semi-dedicated hosting packages in case you do not have an account yet or to have an issue resolved if you are a client and our customer support agents will assist you right away no matter what time of the day you join our chat. If you are hesitating which plan is better for your sites, in case you need advice whether you should acquire a particular upgrade and how to order it or if you've got troubles setting up an email account on your computer system, you will be able to contact us and we will supply you with the necessary details without delay. Our live chat is online even after our telephone lines are off for the day, therefore when you have an account here, you can be certain that you will always get prompt help with any question or issue that comes up.