If you have bought a hosting package and you have certain queries concerning a concrete feature/function, or if you have confronted some problem and you require help, you should be able to contact the respective client care staff. All web hosts deploy a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, since the quickest way to solve an issue most often is to open a ticket. This form of communication renders the responses exchanged by both parties simple to track and enables the help desk staff representatives to escalate the situation if, for example, a server admin has to step in. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you must have at least 2 separate accounts to contact the client support staff and to actually manage the hosting space. Incessantly switching from one account to another may be a headache, not to mention the fact that it takes lots of time for the majority of web hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting packages feature an integrated trouble ticket system, which is part of our custom-built Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia permits you to manage everything connected with the hosting service itself in the very same location – invoices, web files, emails, tickets, etc., avoiding the need to sign in and out of different systems. In case you have any pre-sales or technical questions or any problems, you can post a ticket with several mouse clicks without the need to sign out of your Control Panel. In the meantime, you may pick a category and our system will present you with a number of educational articles, which will supply you with more information and which may help you solve any particular issue before you actually send a ticket. We guarantee a ticket response time of no more than 60 minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with us and you would like to touch base with our customer support staff representatives, you’ll be able to submit a ticket directly from your Hepsia Control Panel instead of going through a totally different client support platform like you’ll need to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will allow you to open a new ticket without hassle and to browse through older tickets using a smart search box. You will also be able to check the relevant knowledge base articles that our system will offer you based on the category that you choose for your new ticket. You can do all the aforementioned activities without logging out of your Control Panel at any time, so if you stumble upon any predicament or have an inquiry, you can get in touch with our support engineers and resolve the given problem in no more than 60 minutes through a single support platform.