Being able to communicate with your shared web hosting provider any time you have any questions or encounter any troubles is quite important and how fast they'll respond and take action could be essential, in particular when your website is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are, in addition a quick way to distinguish genuine providers from resellers. The latter generally reply only to emails or support tickets and you'll have to wait for a day or maybe more to receive a reply. In case the problem calls for a few replies, you could end up losing days so as to get a simple problem solved. When you use the services of a legitimate and reliable website hosting provider, you should be in a position to get in touch with the support at any time and get an instant reply no matter what the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Web Hosting

The customer and technical support services for our shared web hosting packages are round-the-clock, which means that you can forget all about waiting for several days in order to receive assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail. In case you currently have an account, you're able to open a support ticket in addition to the other three options for contact. You'll be able to pick the best way to contact us depending on where you are or the equipment you are using. We can easily help you for almost any webhosting-related query that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

All semi-dedicated hosting packages that we supply come with 24/7 customer and technical support, which means that no matter what problem you experience, you will be able to contact us and we will help you quickly. The guaranteed response time for any email message or trouble ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; the actual response time hardly ever is more than twenty minutes. Furthermore, we provide phone support with multiple local numbers globally and a live chat, which means that you will be able to get in touch with us and get additional info about our services even if you do not have an account yet. We are able to assist you with any kind of question or a problem you have - payment methods, package features, e-mail configuration, website hosting account settings, and many others. If you use our services, you won't ever encounter an issue where you need to wait for a few days to get an issue resolved like you have to do with numerous other service providers.

24/7 Customer Support in VPS

In case you buy a virtual private server through us, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you're an active customer and you're looking for help with some technical issue which requires additional time to investigate or resolve, you will be able to open a support ticket from your billing account or you'll be able to send an email and we'll handle the issue and send you a response within the hour. The reply time is guaranteed 24/7, including holidays and weekends, however for most problems it takes a maximum of 30 minutes to receive support. The support service covers your VPS as well as all the pre-installed software it includes, so if you need help with third-party software, you can check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Hosting

All the dedicated server packages that we provide include 24/7 support through different methods of communication and with a 1-hour max response time guarantee. If you want to find out more about the packages or you have any kind of general or billing questions, you're able to call one of the local numbers that we have worldwide or you could use our live chat service and consult with a live agent. For strictly tech problems which require assistance from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail message, since all these channels are more appropriate to monitor a specific issue. The answer time for them rarely surpasses 30 minutes, therefore you can forget about waiting for an entire day to get help. The support service is available for all server-related issues, which includes the pre-installed software. In case you'd like to receive support for third-party apps, you may consider obtaining the Managed Services upgrade that we supply for all packages.