Even though the hosting service supplied by the different companies is more or less identical, every provider has got a customized platform with its own modifications and different ways to do certain operations. This is why, an info-ridden knowledge base will be incredibly helpful both for persons with zero experience and for technically knowledgeable individuals who will sooner or later find out how certain operations are executed, but will waste some time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, saving users a lot of time and energy. The end result is more contented clients, since they can effortlessly find the information they’re searching for, and substantially less work for the customer care staff representatives, because typically most of the inquiries and issues that customers have got are already included in the knowledge base. On the condition that the articles are adequately written and encompass more things, you’ll be able to discover more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting packages include a detailed knowledge base where you can find info about all the obstacles that you may possibly confront and their solutions. You can get to know how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to continue if the settings of your mail client are accurate, but you aren’t able to send emails, for instance. We have tried our utmost best to be as exhaustive as possible and to encompass all possible options so as to help you save time and effort and to give you different solutions for each problem. The knowledge base features informative articles too – both general ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in each Control Panel section, whereas if you’d like to check the whole archive of articles, you can visit the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated hosting packages, will permit you to access the exhaustive online support documentation that we have compiled for you. The articles include generic information about our web hosting services, instructional guides about the separate features that you can use, plus troubleshooting instructions that can help you recover common problems that you might bump into. The topics that we have covered include just about everything, from uncomplicated things such as how to host a brand-new domain name in your account, to more intricate ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a specific section of the Control Panel will always be available in the right corner of the page that you’re on, whilst the entire article collection can be accessed through the dedicated Help section.